Every journey is planned and committed with partners in advance. Please review this policy carefully before confirming your booking.
At Trivigo Trip, every journey is thoughtfully planned and coordinated with hotels, transportation providers, local partners, activity operators, and other travel service providers well in advance. Since many arrangements require advance commitments and involve non-recoverable operational costs, we kindly request all travelers to carefully review this policy before confirming their booking. By making a booking, you acknowledge and agree to the terms below.
A booking shall be considered confirmed only when the required advance payment has been received, booking availability has been verified by Trivigo Trip, and an official booking confirmation has been issued. Submitting an enquiry or completing a booking request form does not constitute a confirmed reservation.
The advance payment is strictly non-refundable under any circumstances.
To secure your reservation, an advance payment is mandatory. The advance amount is immediately committed towards securing accommodations, transportation, permits, activity reservations, operational arrangements, and other travel-related services with our partners. As these commitments involve non-recoverable costs, the advance payment cannot be refunded once the booking has been confirmed. We therefore encourage all travelers to carefully review their travel plans before making the advance payment.
If you wish to cancel your confirmed booking, you must notify Trivigo Trip through our official communication channels. Any refund, where applicable, shall be calculated only after deducting all applicable charges, including but not limited to:
The effective date of cancellation shall be the date on which the cancellation request is received by Trivigo Trip.
Refunds shall only be processed where a refundable balance remains after all applicable deductions. Where refunds depend on reimbursements from hotels, airlines, transport operators, or other travel partners, the refund shall be processed only after the corresponding amount has been received by Trivigo Trip. If no refundable balance remains after applicable deductions, no refund shall be payable. Approved refunds will be processed through the original payment method wherever reasonably possible.
Where a refund is approved, it is generally processed within 7–14 business days after all necessary approvals have been received. Actual processing time may vary depending on banks, payment gateways, financial institutions, or third-party service providers.
Requests to reschedule travel dates are subject to availability, operational feasibility, and the policies of our travel partners. Approval is not guaranteed and may involve additional charges, fare differences, seasonal price variations, or supplier-imposed rescheduling fees.
In the unlikely event that Trivigo Trip cancels a trip due to operational reasons within our reasonable control, affected travelers will be informed as early as reasonably possible. Depending upon the circumstances, travelers may be offered an alternative departure date, a travel credit for future bookings, or a refund — subject to recovery of payments from the respective travel partners and contractual obligations.
Trivigo Trip shall not be held responsible for cancellations, delays, itinerary modifications, losses, or additional expenses resulting from circumstances beyond our reasonable control, including natural disasters, landslides, floods, earthquakes, extreme weather, pandemics, government restrictions, political unrest, strikes, road closures, transportation disruptions, civil disturbances, or any other unforeseen events. In such situations, refunds shall be governed by the cancellation and refund policies of the respective airlines, hotels, transport providers, activity operators, and other service partners.
Certain travel packages — including fixed departures, trekking expeditions, international tours, flight-inclusive packages, seasonal departures, promotional offers, or customized itineraries — may have separate cancellation, refund, payment, or rescheduling conditions. Where such conditions are communicated through the itinerary, quotation, invoice, or booking confirmation, those package-specific terms shall prevail over this general policy to the extent of any inconsistency.
For your safety and peace of mind, Trivigo Trip strongly recommends purchasing comprehensive travel insurance before your journey. It may provide protection against trip cancellation or interruption, medical emergencies, personal accidents, baggage loss or delay, flight delays or cancellations, emergency evacuation, and other unforeseen incidents. Unless specifically stated in the package inclusions, travel insurance is not included in the package price and remains the sole responsibility of the traveler.
During your journey, photographs and videos may be captured by Trivigo Trip or its authorized representatives for documentation, promotional campaigns, marketing materials, social media, and our website. By participating in a tour, you grant Trivigo Trip permission to use such content without additional compensation. If you do not wish to appear in any promotional content, please inform us in writing before your trip; we will make reasonable efforts to respect your request wherever practically possible.
Trivigo Trip
Email: trivigotrip@gmail.com
Phone: +91 96254 40020
Website: www.trivigotrip.com
By submitting a booking request, making an advance payment, or confirming a reservation with Trivigo Trip, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.